Printer Repair & Maintenance Services in Halifax

Printer Service FAQs: The 3 Most Common Office Printer Problems

After more than 40 years of servicing office printers for businesses of all sizes, we’ve found that most service calls fall into just a few categories. While printer technology has changed, the most common problems have not. Below are the three printer issues we see most often, along with their most likely causes, simple fixes you can try, and when professional service may be required.

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Why Does My Printer Keep Jamming?

Most Likely Causes

• Paper trays are overfilled or paper is not aligned correctly

• Low-quality, damp, or curled paper

• Worn or dirty feed rollers

• Small pieces of paper left behind from a previous jam

 

Easy Fixes You Can Try

• Remove all paper and reload it neatly with a fresh pack - do not overfill the tray

• Fan the paper before loading to reduce static

• Check all access doors and paper paths for torn scraps

• Power the printer off for 30 seconds, then restart

 

When a Technician Is Recommended

• Paper jams occur frequently, even with small jobs

• The jam happens in the same location every time

• You hear grinding, clicking, or slipping noises
  These symptoms usually indicate worn rollers, sensor failure, or internal alignment issues.

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Why Does My Printer Say “Offline” or Refuse to Print?

Most Likely Causes

• Network or Wi-Fi connection issues

• Incorrect printer selected as the default device

• A stuck or corrupted job in the print queue

• Driver problems, often after operating system updates

 

Easy Fixes You Can Try

• Restart the printer and the computer

• Set the correct printer as the default

• Clear the print queue and resend the job

• Confirm the printer and computer are on the same network

 

When a Technician Is Recommended

• The printer frequently disappears from the network

• Multiple users are unable to print

• Reinstalling drivers does not resolve the issue
  This may indicate network configuration issues or failing printer network hardware.

 

Why Is My Print Quality Poor (Faded, Streaked, or Missing Text)?

Most Likely Causes

• Low, expired, or improperly installed toner or ink

• Dirty print heads or imaging components

• Incorrect paper type settings

• Lack of routine maintenance

 

Easy Fixes You Can Try

• Reseat or replace toner or ink cartridges

• Run the printer’s cleaning or calibration process

• Verify paper type settings match the paper being used

• Print a test page directly from the printer’s control panel

 

When a Technician Is Recommended

• Print quality does not improve after cleaning or replacing consumable supplies

• Lines or marks repeat as a consistent pattern on every page

• Toner leaks or smearing occurs

• Toner is flaking off the page
  These issues often indicate worn drums, faulty toner or ink cartridges, fuser/fixing assembly, or other internal components.

 

When Should I Call for Printer Service?

While many printer problems can be resolved with basic troubleshooting, recurring issues usually signal the need for professional service. Persistent problems are often caused by worn components or deferred maintenance rather than user error.

 

Call for service if:

• The same issue keeps returning

• Multiple users are affected

• The printer is making unusual noises

• Print quality issues persist despite basic fixes

 

Our Service Philosophy

In over four decades of printer service, one thing has remained constant:

• Well maintained printers last longer and perfrom more reliably

• Addressing small issues early can prevent costly downtime and larger repairs later​

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