FAQs
1. What is your diagnostic or call-out fee, and how does it factor into the final repair cost?
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We charge a flat rate of $149.00 + HST for on-site diagnostics and repair, excluding any required parts. This is the minimum charge for an on-site visit. If a return visit is necessary due to parts needing to be ordered, there is no additional charge for the second visit; the only extra cost would be for the parts themselves.
Our flat-rate service fee applies to on-site service performed within the Greater Halifax Regional Municipality (HRM). Service requests outside the HRM will incur additional charges. Please request a quote for on-site service outside the HRM.
​2. Do you offer on-site repair services, or must I bring the equipment to your location?
All of our work is performed on-site at the customer's location, we do not offer in-shop service.
3. How quickly can you dispatch a technician for an urgent repair, and what are your typical repair turnaround times?
We offer Next-Business-Day On-Site service. Most service issues are resolved on the first visit.
4. Do you provide a warranty or guarantee on the parts and labor for your repairs?
Yes - 30 Days on Labour and 90 Days on Parts.
5. Do you offer service contracts or managed print services (MPS) that cover routine maintenance, supplies, and repairs?
Yes. Please inquire for details.
6. How does your routine maintenance service extend the lifespan of my equipment and reduce future breakdowns?
All mechanical devices require routine inspection and maintenance to achieve their maximum lifespan and ensure reliable, trouble-free operation. Our routine maintenance service focuses on the components most commonly responsible for service issues and equipment downtime—specifically the document feeder, paper feed mechanisms, and fusing assembly.
These areas experience the greatest amount of wear and are frequently the source of jams, misfeeds, image quality issues, and unexpected failures. By regularly inspecting and servicing these components, we can identify developing problems early and address them proactively before they result in malfunctions or unplanned downtime.
This preventative approach not only improves day-to-day reliability but also extends the overall service life of your equipment. As an added value, customers who purchase their toner exclusively from us receive free on-site emergency repair and general maintenance services (excluding parts), helping further minimize disruptions and control long-term service costs.
7. Which printer brands and models do you service and support?
We have PDI+ certification which is a non-vendor specific certification validating our competency in the repair and maintenance of printers and multi-function printing devices in general. We service most makes and models of laser printing products including Brother, Canon, HP, Lexmark and Xerox. We do not service ink jet printers with the exception that we do service wide format ink jet plotters and select models of Brother INKvestment Tank printers.
8. Should I repair or replace my printer? How do I determine if my old printer/copier is worth repairing?
We will provide our honest professional opinion after considering the printer’s age, page count, and the estimated cost of repair. As a general rule of thumb, when the cost of repair approaches or exceeds 50% of the printer’s value and/or the printer has reached or surpassed its recommended service life, we will typically recommend replacement rather than repair.
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If a customer has requested an on-site service visit but chooses not to proceed with the repair and subsequently decides to purchase a replacement printer from us, the value of the original service call will be applied toward delivery and installation services for the new device.