POLICIES
PAYMENT & CREDIT TERMS
We accept Cash, Business Cheques, Visa, and Mastercard.
Net 30 accounts are available on approved credit.
CREDIT CARD VERIFICATION POLICY
To help protect our customers and prevent unauthorized transactions, we may ask for additional information when you make a purchase using a credit card and do not have an established account with us.
WHY WE ASK FOR THIS INFORMATION
When you place an order without an existing customer account, we require certain details to confirm your identity and ensure the security of your payment. This may include:
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The billing address linked to your credit card
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The phone number of the card-issuing bank, this can be found on the back of the card
These details help us verify that the person using the card is the rightful cardholder. This extra step protects you from potential fraud and helps us keep our payment system secure.
HOW WE USE YOUR INFORMATION
The information you provide is used only to verify your purchase. We do not share or sell this information to any third parties. All data is processed securely and in compliance with Payment Card Industry (PCI) standards and applicable privacy laws.
OUR COMMITMENT TO YOUR SECURITY
Your trust is important to us. By verifying certain payment details, we reduce the risk of fraudulent charges and protect both you and our business from identity theft and payment disputes.
If you have questions about our verification process, please contact us before completing your purchase.
PRODUCT PRICING & AVAILABILITY
Most items are in stock for next-business-day delivery.
Out-of-stock products typically arrive within 2–3 business days; we’ll notify you of any delays.
Allow 4 hours to process in-stock pickup orders. Some items ship from our Toronto warehouse and may take 2–3 days to arrive.
We’ll gladly help locate hard-to-find products. Special-order items (not regularly stocked) require full prepayment.
Prices are subject to change without notice. We may correct pricing or information errors without liability. All prices are in Canadian dollars.
Our Lowest Price Guarantee:
We’ll match or beat prices from major local competitors (Staples, Lyreco, Grand & Toy, Corporate Express, or Denis) on regularly stocked OEM consumables, plus give you 10% of the difference (up to $5).
To qualify, provide proof such as a dated ad, quote, or receipt. Excludes clearance, demo, closeout, or liquidation items. We may limit quantities or decline offers on irregular or loss-leader pricing.
PRODUCT RETURNS
Request a Return Merchandise Authorization (RMA#) before sending items back.
Returns must be made within 15 days of purchase.
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Unopened items: Full refund.
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Opened items: Subject to a 20% restocking fee and must include original packaging.
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Customer pays return shipping, unless we made an error.
Final Sale: Clearance and special-order items.
Ink & Toner Products: Non-returnable if opened, except for defects. Defective items are replaced per the manufacturer’s policy—no cash refunds or credits.
Other products follow the manufacturer’s return or warranty policy.
Note: Manufacturers require products to be returned in original packaging and may need a sample or defect description before issuing credit. Consumable supply items often found to be empty rather than defective are not eligible for credit.
PRODUCT WARRANTIES
Warranties are provided and administered by the manufacturer.
The Fax & Printer Guy Inc. offers no additional warranties, unless stated in writing.
Out-of-warranty service includes a 30-day labour and 90-day parts warranty.
SHIPPING
Free Next-Business-Day Delivery within HRM on orders over $75 (before tax).
Orders under $75 or same-day requests: $15 delivery charge.
Outside HRM: shipping costs based on size, weight, and carrier rates.
OUR PRIVACY & SECURITY POLICY
This Privacy Policy explains how your personal information is collected, used, and shared when you visit or shop with us online. We are committed to respecting the privacy and security interests of all visitors to our website. We are the sole owner of the information collected on this site. We will not disclose, sell, share or rent this information to any other individual or entity except as disclosed in this statement.
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SECURITY
This site has security measures in place to protect the loss, misuse, and alteration of the information under our control. All information sent to this site is protected by SSL session (https), the industry standard in protecting against disclosure to third parties.
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COLLECTION & USE of PERSONAL, NON-PERSONAL DATA
We reserve the right to log and analyze information gathered from a user’s visit to this website. This information includes personal (name, email address) and non-personal (browsing patterns, number of site logins) data as outlined below.
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PERSONAL DATA COLLECTION & USE
Personal data is collected when users provide information to us. As an example, a user may request to be added to our email communications. Additionally, when a user creates a new online account on this site, personal data, including, but not limited to, name, email address, and phone number are captured. We use this information in a number of ways as part of normal business communications. Personal data may also be used to communicate marketing or promotional information that we feel may be of interest to you. As a user, you have the option to unsubscribe from marketing or promotional email communications at any time.
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NON-PERSONAL DATA COLLECTION & USE
Non-personal data collected include your web usage patterns when you interact with this website. We use tracking technologies to capture data that is intended to better understand how users interact with our website, measure the success of marketing campaigns, and to ensure that the user experience is optimized.
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TRACKING TECHNOLOGIES
This website uses technologies like cookies, tags, scripts, and logs to capture details specific to your browsing patterns when you visit our website pages. We use third-party analytics packages to make sense of this data and understand how users interact with our site. None of the information collected is personally identifiable.
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ANALYTICS SOFTWARE
We use Google analytics software which all operate similarly. These applications are technology services that help us better understand your experiences on this website (e.g. how much time you spend on which pages, which links you choose to click, what you do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. These services use cookies and other technologies to collect data on your behavior and your devices; in particular device IP address (captured and stored only in anonymized form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), preferred language used to display our website. They store this information in a pseudonymized user profile. Neither they nor we will ever use this information to identify individual users or to match it with further data on an individual user.
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DISCLOSURE of USER DATE to THIRD PARTIES
We do not share non-personal data, as described above, with third parties.
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THIRD-PARTY LINKS
This website contains links to other sites. Please be aware that we are not responsible for the content, security, or privacy practices of any other sites. These linked sites are only for your convenience and therefore you access them at your own risk.
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ACCOUNT
We reserve the right, in its sole discretion and without prior notice, to discontinue user accounts and/or passwords for any reason whatsoever.
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PERIODIC UPDATES
Please check this page for periodic updates on our policies regarding any personal information you’ve provided to us via our website. Thank you for visiting us online. We appreciate the opportunity to serve you.